Given the current nationwide circumstances, please expect a delay of 3 business days to areas in Victoria.
DELIVERY OPTIONS & CHARGES
To the best of our ability, product orders received by 11am, Monday to Friday, will be dispatched the same day for our express delivery option. While we endeavour to process all orders as quickly as possible, please note shipping times with be longer during peak promotional periods. This includes, but is not limited to AfterPay Day, Cyber Weekend, National Lipstick Day and Boxing Day. Please expect a delay of 5-8 business days during these times. Please see GIFT CARD INFO section for Gift Card delivery timelines.
Please note: Express Delivery will be unavailable during the Christmas/New Year period (between December 21st, 2020 – January 3rd, 2021).
Option one - Standard Delivery
$10 for orders under $50 (before shipping and handling costs)
FREE for all orders over $50
|NSW||Metro||3 business days|
|Regional||3 business days|
|VIC||Metro & Regional||4 business days|
|QLD||Metro||4 business days|
|Regional||5 - 6 business days|
|TAS||Metro & Regional||5 - 6 business days|
|SA||Metro||3 - 4 business days|
|Regional||5 - 6 business days|
|WA||Metro||5 - 6 business days|
|Regional||7 - 9 business days|
|NT||Metro||5 - 6 business days|
|Regional||6 - 9 business days|
PLEASE NOTE: during promotional periods, please expect a delay in standard shipping times.
Option two - Express Delivery
Express Delivery orders must be placed before 11am. Orders are delivered within 1 business day from ship date to Sydney, Melbourne and Brisbane, and within 3 business days to all other locations.
Click Here to check if your suburb is within the Express Post network.
You can check the status of your order by going to My Account and viewing order status.
Gift Card Delivery
M·A·C offer both digital and physical Gift Cards for delivery.
Digital Gift Cards are sent via email and can take up to 4 hours to be delivered to your choice of email from the time the order is approved.
Posted physical Gift Cards are sent via Australia Post. A delivery fee of $4.95 applies per order per address, tracking is not available at this time. Please note that we cannot express deliver MAC Physical Gift Cards. During peak gifting periods, posted physical Gift Card orders may take up to 14 days for delivery. To avoid disappointment during these times, please considering ordering a digital eGift Card.
For Gift Card delivery queries, please contact our Gift Card customer service team on 1300 554 268.
DELIVERY RULES AND RESTRICTIONS
We will deliver the goods in accordance with the delivery option selected by you during the order process.
To the best of our ability, orders received by 11am, Monday to Friday, will be dispatched the same day for express delivery option and the following day for standard delivery.
Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).
M.A.C Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.
All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order 'hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We accept orders to P.O Box addresses.
We're sorry M.A.C Online only delivers online orders to Australia addresses.