NOTICE: We are currently experiencing order processing and delivery delays. We appreciate your understanding and are committed to delivering your order as soon as possible. Express Shipping Service is also temporarily unavailable. We apologize for any inconvenience.
Estimated delivery times from warehouse dispatch:
DELIVERY OPTIONS & CHARGES
Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays). Delivery times below are based on after the order has been dispatched from our warehouse.
Please see GIFT CARD INFO section for Gift Card delivery timelines
Option one - Standard Delivery
|NSW||Metro||2 business days|
|Regional||2 - 3 business days|
|VIC||Metro & Regional||4 business days|
|QLD||Metro||4 business days|
|Regional||5 - 6 business days|
|TAS||Metro & Regional||5 - 6 business days|
|SA||Metro||3 - 4 business days|
|Regional||5 - 6 business days|
|WA||Metro||5 - 6 business days|
|Regional||7 - 9 business days|
|NT||Metro||5 - 6 business days|
|Regional||6 - 9 business days|
PLEASE NOTE: during promotional periods, please expect a delay in standard shipping times.
You can check the status of your order by going to My Account and viewing order status.
Gift Card Delivery
M·A·C offer both digital and physical Gift Cards for delivery.
Digital Gift Cards are sent via email and can take up to 4 hours to be delivered to your choice of email from the time the order is approved.
Posted physical Gift Cards are sent via Australia Post. A delivery fee of $4.95 applies per order per address, tracking is not available at this time. Please note that we cannot express deliver MAC Physical Gift Cards. During peak gifting periods, posted physical Gift Card orders may take up to 14 days for delivery. To avoid disappointment during these times, please considering ordering a digital eGift Card.
For Gift Card delivery queries, please contact our Gift Card customer service team on 1300 554 268.
DELIVERY RULES AND RESTRICTIONS
We will deliver the goods in accordance with the delivery option selected by you during the order process.
Orders are processed for delivery on working days only (Monday through Friday, excluding public holidays).
M.A.C Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.
All orders require a signature upon delivery. If you are not there to sign for your order, Australia Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, Australia Post will not be able to leave your order 'hidden' at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We accept orders to P.O Box addresses.
We're sorry M.A.C Online only delivers online orders to Australia addresses.