CHRISTMAS DELIVERY KEY DATES
Get your gifts on time! Estimated Pre-Christmas delivery order cut-off dates based on delivery location.
|Delivery to:||For Standard Delivery, order must be received by:||For Express Delivery, order must be received by:|
|NSW||2pm 18 December||2pm 21 December|
|VIC||2pm 18 December||2pm 20 December|
|QLD||2pm 18 December||2pm 20 December|
|TAS||2pm 18 December||2pm 20 December|
|SA||2pm 18 December||2pm 20 December|
|WA||2pm 14 December||2pm 19 December|
|NT||2pm 14 December||2pm 19 December|
|ACT||2pm 18 December||2pm 20 December|
DELIVERY OPTIONS & CHARGES
Orders are dispatched on business days (Monday - Friday, excluding public holidays). To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day for delivery.
While we endeavour to process all orders as quickly as possible, please note shipping times will be longer during peak promotional periods. This includes, but is not limited to Gift With Purchase, AfterPay Day, Cyber Weekend, National Lipstick Day, Click Frenzy and Boxing Day. Please expect a delay of 5-8 business days during these time.
Option One - Australia Standard Delivery
$10.00 or FREE with any $60+ order.
Option Two - Australia Express Delivery
$15.00 or $5.00 with any $60+ order.
Estimated delivery times from warehouse dispatch:
|Standard Delivery||Express Delivery|
|NSW Metro||2 business days||1 business day|
|NSW Regional||3 - 4 business days||1 - 3 business days|
|VIC Metro||2 - 3 business days||1 business day|
|VIC Regional||3 - 5 business days||2 – 3 business days|
|QLD Metro||2 - 3 business days||1 business day|
|QLD Regional||2 - 12 business days||1 - 4 business days|
|TAS Metro||3 - 5 business days||1 business day|
|TAS Regional||13 – 17 business days||1 - 4 business days|
|SA Metro||2 - 4 business days||1 business day|
|SA Regional||2 - 5 business days||2 - 4 business days|
|WA Metro||4 - 5 business days||1 - 2 business days|
|WA Regional||5 - 8 business days||3 - 6 business days|
|NT Metro||4 - 7 business days||3 - 4 business days|
|NT Regional||6 - 13 business days||4 - 5 business days|
|ACT||2 business days||1 business day|
Click here to check if your suburb is within the Express Post network.
Check the status of your order by going to Track My Order.
GIFT CARD DELIVERY
M·A·C offer both digital and physical Gift Cards for delivery.
Digital Gift Cards are sent via email and can take up to 4 hours to be delivered to your choice of email from the time the order is approved.
Posted physical Gift Cards are sent via Australia Post. A delivery fee of $4.95 applies per order per address, tracking is not available at this time. Please note that we cannot express deliver MAC Physical Gift Cards. During peak gifting periods, posted physical Gift Card orders may take up to 14 days for delivery. To avoid disappointment during these times, please considering ordering a digital eGift Card.
For Gift Card delivery queries, please contact our Gift Card customer service team on 1300 554 268.
CARBON NEUTRAL SHIPPING
M·A·C Cosmetics offsets carbon emissions from Australia shipping*.
*The Estée Lauder Companies Inc. is funding emission reduction projects to offset CO2e emissions, as a result of deliveries made from our M·A·C Australia fulfillment centre to our consumers’ delivery addresses.
DELIVERY RULES AND RESTRICTIONS
All orders require a signature upon delivery.
We will deliver the goods in accordance with the delivery option selected by you during the order process.
We do our best to estimate the most accurate delivery time for your convenience. For the most-up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.
To the best of our ability, orders received by 2pm, Monday to Friday, will be dispatched the next day for delivery option.
Orders are dispatched for delivery on working days only (Monday through Friday, excluding public holidays).
M.A.C Online does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.
All orders require a signature upon delivery. If you are not there to sign for your order, your local Post will leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, we will not be able to leave your order ‘hidden’ at the address.
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.
We accept orders to P.O Box addresses.
We're sorry M.A.C Online only delivers online orders to Australia addresses.