FREQUENTLY ASKED QUESTIONS
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Go to our Store Locator to locate a M·A·C Cosmetics store near you. M·A·C Cosmetics are also available at Adore Beauty, David Jones, Mecca and Myer.
M·A·C Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorised retail partners, they are purchasing genuine M·A·C products. Please call 1800 613 828 if you have further questions.
We are always in search of bright, energetic individuals to represent us. Unfortunately, we do not have an employment section on our website at this time.
To enquire about positions available at M·A·C please visit Careers.
Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications. We wish you much success in your career pursuits and hope you will continue to visit us at M·A·C Cosmetics Online.
Good luck in your career!
We are always in search of bright, energetic individuals to represent us. Unfortunately, we do not have an employment section on our website at this time.
To enquire about positions available at MAC please visit Careers.
Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications. We wish you much success in your career pursuits and hope you will continue to visit us at M·A·C Cosmetics Online.
Good luck in your career!
Please refer to our GIFT CARD INFO page.
We'd love to do your makeup! Appointments are booked individually by store so select a location and call directly for scheduling and costs. To find your nearest store and to explore our range of Makeup Services click HERE.
M·A·C Cosmetics offers makeup consultations at all of our M·A·C counter locations. Consultations offer you the opportunity to work directly with our highly trained M·A·C Artists. Go to our Find Stores page to locate a M·A·C store near you.
Done with your M·A·C products? Return your clean, empty products in-store to recycle. For over 30 years, Back-To-M·A·C has recycled or recovered your used product packaging and, where possible, given the old plastic a second life. What is not recycled is converted to energy.
- 1. Return your clean, empty products to a participating M·A·C counter in-store.
- 2. If they can be recycled, they’ll be shredded, re-pelletised and used in the production of new products through our recycling partner, Close the Loop.
- 3. The packaging that cannot be recycled will be converted into energy. Nothing ends up in landfill.
Be part of the solution for a more beautiful tomorrow – today!
Most primary packaging of M·A·C products is accepted as Back to M·A·C "currency". M·A·C does not accept the following as a part of the program:
- 1. Secondary packaging of any sort [paper box, plastic/cellophane wrapper, shopping bags, etc.
- 2. Samples [sample containers, special/trial size products for promotional/seasonal kits
- 3. Cosmetic applicators/tools [disposables, puffs, sponges, scissors, spatulas, swabs, sharpeners, tweezers, curlers
- 4. Accessories [bags, belts, makeup cases, lashes, Blot Film].
In addition to our "Back to M·A·C Program", M·A·C uses minimal packaging and recycled paper to paperboard packaging in our offices, manufacturing and distribution facilities. Vegetable-based inks are used for printing whenever possible. At M·A·C we share your concerns about the environment and we are continually looking for ways to address those concerns while providing our customers with complete product satisfaction and safety.
We apologise for discontinuing your favourite M·A·C product - before doing so we take into account many important factors:
1. Another similar product has been developed which we feel provides better performance.
2. One of the ingredients used in the manufacturing process has been discontinued by the supplier, and we have been unable to find a suitable alternate.
3. Customer preferences, purchasing patterns.
Most orders are dispatched within 1-2 business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will begin to dispatch the following Monday.
Orders with Express Shipping (for Australian orders only) will be dispatched the same day if received by 11am Monday to Friday AEST.
You can view the status of your order at any time by visiting the TRACK MY ORDER page. You can also reach us Mon –Fri (9am-5pm AEST) at toll-free 1800 613 828.
Can I return or exchange an item? If you wish to return or exchange an item purchased through maccosmetics.com.au, please click HERE for step-by-step directions.
maccosmetics.com.au is unable to accept orders to be shipped to destinations outside of Australia. We apologise for any inconvenience. Please visit our international STORE LOCATOR.
Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
If your online order is not as expected, contact us and select ‘Online Order’ and include your Order Number for assistance.
If you received damaged merchandise, please retain the box, packaging and all contents, contact us and select ‘Online Order’ and include your Order Number for assistance.
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please visit your nearest STORE or EMAIL AN ARTIST who will be happy to find you a new favourite.
Please contact us for assistance.
Thank you for being a loyal M·A·C fan! We are always looking for bright, energetic individuals to represent us. To learn more, visit our CAREERS page.
Please be advised that persons purporting to represent M·A·C have been offering fraudulent franchise opportunities on various website. Please do not respond to any such solicitations, and if you are contacted directly regarding any such opportunities, please do not pay any money and immediately contact Copyright Agent c/o Legal Department at COPYRIGHT@ESTEE.COM.
If your M·A·C Online order was placed in a M·A·C Store using our in-store mobile app, the full purchase price was immediately charged to your payment card at the time of purchase. Your items will ship in 3-5 business days from the date of purchase.
Please note that business days do not include weekends or bank holidays.
If any item in the order is not shipped for any reason, a full credit for the purchase price of that item will be issued to the payment card you used to make the payment.
If you have any questions or concerns regarding a M·A·C Online order placed in a M·A·C store, please contact us via Live Chat, Whatsapp or phone on 1800 613 828 for assistance.